Gata Havayolları ve Taşımacılık A.Ş. practices customer-oriented communication approaches that can easily help our customers to convey their expectations, complaints, suggestions and satisfaction in the company services.

We apply national and international legal requirements, civil aviation rules, documented information and apply compensation methods, evaluate and manage them with a customer-oriented approach in line with the principles of objectivity, confidentiality and accountability and we use this information to provide continuous improvement.